Jollyfer.com – Cancellation & Refund Policy

At Jollyfer.com, we strive to provide a seamless experience for both service partners and customers. This Cancellation Policy outlines the rules, timelines, and charges applicable when a confirmed booking is cancelled by either party.

1. General Guidelines

• This policy applies to all services booked through Jollyfer.com (virtual, at-home, or at-salon).

• Cancellations must be made through the Jollyfer app/website or by contacting customer support (support@jollyfer.com).

• Refunds, if applicable, will be processed to the original payment method within 7–10 working days.

• Jollyfer.com reserves the right to modify or update this policy at any time.

2. Customer-Initiated Cancellations

2.1 Time-Based Rules

• More than 24 hours before service time → Full refund (no cancellation fee).

• 6–24 hours before service time → 50% refund (50% cancellation fee).

• Less than 6 hours before service time → No refund (100% cancellation fee).

2.2 Special Cases

• If the booking was made under a non-refundable offer, no refund will be processed.

• For multi-session packages, cancellation is only applicable to unused sessions.

3. Partner-Initiated Cancellations

• If a service partner cancels after accepting a booking:

  • More than 24 hours before service → Customer receives full refund.

  • Within 24 hours before service → Customer receives full refund + ₹200 credit as inconvenience compensation.

• Partners with repeated cancellations may face account suspension.

4. No-Show Policy

4.1 Customer No-Show

• If the customer is unavailable or unreachable for 30 minutes after the scheduled start time, the booking will be marked as Completed and no refund will be issued.

4.2 Partner No-Show

• If the partner fails to arrive within scheduled time without prior notice, or due to any unforeseen events the customer will receive a full refund + ₹200 credit.

5. Rescheduling

• Rescheduling requests are allowed up to 6 hours before service time without any extra charge.

• Less than 6 hours before service time → rescheduling may incur a ₹500 fee (waived for emergencies).

6. Force Majeure

• In events like natural disasters, government restrictions, health emergencies, or other unforeseen circumstances, both customer and partner may cancel without penalties.

• Refunds or credits will be provided on a case-by-case basis.

7. Platform Rights

• Jollyfer.com reserves the right to cancel any booking at its discretion due to fraud suspicion, partner unavailability, safety concerns, or violation of terms.

• In such cases, the customer will receive a full refund.

📌 Note: By making a booking on Jollyfer.com, customers and partners agree to comply with this cancellation policy along with our Terms & Conditions and Privacy Policy.