Terms & Conditions of Platform Service

1.1 Binding Contract: These Terms constitute a statutory, valid, and legally binding agreement between Faceons Internet Private Limited (CIN: U82990OD2025PTC048012), a private limited company incorporated under the Companies Act, 2013, having its registered office at Plot No 385/2522/3931, TBS Tower, Koel Campus, Patia Gds, Bhubaneswar, Khorda - 751024, Odisha, India (hereinafter referred to as "Company", "Jollyfer", "We", "Us", or "Our") and any natural or legal person who accesses, registers with, or avails services through the Platform (hereinafter referred to as "User", "Client", "Service Provider", or "You").

1.2 Supplemental Frameworks: These Terms shall be read in conjunction with the Platform’s Privacy Policy, Cancellation & Refund Policy, and Service Provider Onboarding Agreement. In the event of any operational conflict, these Terms shall prevail to the maximum extent permitted by Indian law.

Unless the context otherwise requires, the following legal terms shall carry the definitions ascribed to them below:

3.1 Indian Contract Act Eligibility: Use of the Platform is strictly restricted to natural persons who are competent to enter into legally binding contracts under Section 11 of the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Act, including minors (under 18 years of age), un-discharged insolvents, or persons of unsound mind, are barred from registering or transacting on the Platform.

3.2 Minors: Minors may utilize the Platform only under the direct supervision, control, and explicit legal authorization of a parent or natural legal guardian. The parent or natural guardian shall remain solely liable for all actions, obligations, financial debts, or liabilities incurred by the minor.

4.1 Pure Marketplace Facilitator: Jollyfer is an online technology aggregator and e-commerce marketplace platform. The Company does not own, control, employ, manage, operate, or provide direct beauty, salon, styling, photography, tailoring, tattoo, wellness, or B2B physical services.

5.1 Account Accuracy: To access booking functionalities, Users must create a registered account. Users guarantee that all information provided—including legal name, contact telephone number, email address, physical location, and statutory credentials (GSTIN, PAN for Service Providers)—is true, current, and complete.

5.2 Account Security Responsibility: You are solely responsible for maintaining the strict confidentiality of your account credentials, passwords, and One Time Passwords (OTPs). You agree to assume immediate legal and financial responsibility for all activities occurring under your account.

5.3 Impersonation Prohibition: Impersonating another individual or using fraudulent identity documentation constitutes a criminal offense under Section 66D of the IT Act, 2000 and Section 319 of the Bharatiya Nyaya Sanhita, 2023 (BNS), and shall result in immediate account deletion and reporting to law enforcement.

In accordance with Rule 3(1)(b) of the IT (Intermediary Guidelines) Rules, 2021, Users and Service Providers are strictly prohibited from uploading, hosting, displaying, modifying, publishing, transmitting, storing, or sharing any content or information that:

• Belongs to another person and to which the user has no legal right;
• Is defamatory, obscene, pornographic, pedophilic, invasive of another’s privacy, bodily harm, insulting, or harassing on the basis of gender;
• Infringes any patent, trademark, copyright, or other proprietary rights;
• Deceives or misleads the addressee about the origin of the message or knowingly communicates false or misleading information;
• Impersonates another person or contains software viruses, Trojan horses, or malicious digital code;
• Threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order.

7.1 Principal-to-Principal Status: Service Providers registered on Jollyfer are independent contractors operating on a principal-to-principal basis. Nothing in these Terms or on the Platform shall be construed as creating an employer-employee, master-servant, principal-agent, joint venture, or partnership relationship between the Company and any Service Provider.

7.2 Provider Statutory Warranties: Service Providers explicitly warrant that they possess all requisite statutory licenses, health permits, municipal certifications, skill accreditations, and professional equipment necessary to execute booked services in a safe, hygienic, and legal manner.

7.3 Prohibition of Off-Platform Transactions: Service Providers and Clients are strictly prohibited from soliciting or executing bookings offline to circumvent Platform facilitation fees. Any off-platform engagement voids all Platform support and results in permanent debarment.

8.1 Payment Facilitation: Jollyfer integrates RBI-authorized payment aggregators and payment gateways to process payments. All payments made by Clients are held and disbursed strictly in accordance with applicable RBI payment settlement guidelines.

8.2 Facilitation Fee & Commission: Jollyfer retains a platform facilitation fee/commission from transaction revenues for maintaining digital infrastructure and listing services. Facilitation fees are non-refundable once a booking is completed.

9.1 Client Cancellations: Client cancellations are governed by the time-window metrics displayed during booking. Cancellations performed within the non-refundable window shall forfeit the full or partial booking advance as liquidated damages to compensate the Service Provider for lost scheduling.

9.2 Provider Non-Performance: If a Service Provider fails to appear for a confirmed appointment or unilaterally cancels without justification, the Client shall receive a 100% refund of advance payments processed through the Platform. Jollyfer disclaims all further consequential liability for client inconvenience or appointment failure.

10.1 Ownership: All trademarks, service marks, platform code, UI designs, databases, graphics, domain names, and algorithms associated with Jollyfer.com are the exclusive intellectual property of Faceons Internet Private Limited. Unauthorized copying, scraping, reverse engineering, or commercial exploitation is strictly prohibited.

10.2 User License Grant: By uploading portfolio images, service reviews, or profile graphics to the Platform, Service Providers and Clients grant Jollyfer an irrevocable, worldwide, royalty-free, perpetual license to display, adapt, and utilize such content for platform operations and promotional marketing.

Processing of user personal data is conducted in strict compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. For detailed descriptions of data principal rights, consent managers, and retention policies, please refer to our full Privacy Policy Statement.

13.1 Exclusion of Consequential Damages: To the maximum extent permitted under Indian law, Faceons Internet Private Limited, its directors, officers, employees, or shareholders shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages—including loss of profits, emotional distress, physical injury, property damage, reputational loss, or business interruption.

You agree to defend, indemnify, and hold harmless Faceons Internet Private Limited, its directors, officers, employees, agents, legal representatives, and successors from and against any and all claims, liabilities, losses, damages, demands, costs, fines, expenses, and legal fees (including attorney costs) arising out of or related to:

• Your violation or breach of any provision of these Terms or applicable Indian laws;
• Your negligence, gross misconduct, bodily harm, property damage, or tortious acts during service execution;
• Infringement by you of any third-party intellectual property or privacy rights;
• Any false representations, fraud, or misrepresentations made through your account.

15.1 Right to Unilateral Amendment: Jollyfer reserves the absolute right to revise, update, or modify these Terms at any time. Continued use of the Platform following published updates constitutes binding acceptance of modified Terms.

15.2 Suspension for Cause: Jollyfer may immediately suspend or permanently delete user accounts without prior notice or financial liability if the Company determines, in its sole discretion, that the user has violated these Terms, engaged in fraudulent activities, or posed a safety risk to the platform ecosystem.

16.1 Governing Law: These Terms shall be governed by, interpreted, and construed strictly in accordance with the substantive and procedural laws of the Republic of India, without regard to conflict of law principles.

16.2 Pre-Arbitration Grievance Step: Prior to initiating formal litigation or arbitration, the aggrieved party must submit a written statutory complaint to the Grievance Officer and allow forty-five (45) business days for administrative resolution.

16.3 Sole & Exclusive Jurisdiction: All legal proceedings, arbitrations under the Arbitration and Conciliation Act, 1996, or court actions arising out of these Terms shall be subject to the sole and exclusive territorial jurisdiction of the competent courts situated at Bhubaneswar, Odisha, India.

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines) Rules, 2021 and Consumer Protection (E-Commerce) Rules, 2020, statutory grievance contact details are published below: