Partner Service Agreement & Guidelines | Jollyfer

1

Introduction & Statutory Framework

This Partner Service Agreement ("Agreement") constitutes a legally binding electronic contract under the Indian Contract Act, 1872 and the Information Technology Act, 2000 (Section 10A) between the Service Professional ("Partner", "You", or "Your") and Faceons Internet Private Limited (CIN: U82990OD2025PTC048012), the parent entity owning and operating the digital platform Jollyfer.com ("Company", "Platform", "We", "Us", or "Our").

Jollyfer.com operates strictly as an "Intermediary" under Section 2(1)(w) and Section 79 of the Information Technology Act, 2000, and an "E-Commerce Operator" under the Consumer Protection (E-Commerce) Rules, 2020. The Platform provides web and mobile app technology facilitating service discovery, scheduling, payment aggregation, and visibility tools.

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By clicking "I Agree", registering, creating a profile, or listing services on Jollyfer.com, you unconditionally accept all terms set forth herein.

2

Eligibility, Verification, KYC & Tax Declarations

To register and maintain an active listing on Jollyfer.com, you must satisfy the following conditions at all times:

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Contractual Capacity

Be at least 18 years of age and legally competent to enter into binding contracts under Section 11 of the Indian Contract Act, 1872.

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Mandatory PAN & KYC

Submit valid Indian government IDs including a mandatory PAN Card to facilitate TDS deductions under Section 194-O, alongside matching bank account details.

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GST Non-Registration Declaration

During digital onboarding, unregistered partners must digitally sign a declaration affirming that their aggregate annual turnover is below the GST registration threshold (₹20 Lakhs) and commit to notifying Jollyfer immediately upon crossing this threshold.

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Professional Skills

Possess genuine skills, valid certifications, trade licenses, or professional portfolio documentation required for your category.

3

Scope of Services & Independent Contractor Status

Partners may list and deliver services across beauty, grooming, wellness, styling, custom tailoring, photography, and B2B corporate events.

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Beauty Services

Skincare, makeup, facials, waxing, grooming

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Hair Services

Styling, cuts, coloring, treatments

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Wellness Services

Spa therapies, relaxation, massages

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Styling & Fashion

Personal styling, wardrobe curation

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Strict Independent Contractor / Freelancer Status

The relationship between the Partner and Faceons Internet Pvt Ltd is purely on a Principal-to-Principal (Independent Contractor / Freelancer) basis. The service categories listed above do not fall under Section 9(5) of the CGST Act. Therefore, Jollyfer acts solely as an E-Commerce Facilitator under Section 52, not the primary service provider. You retain absolute discretion over your working hours, service fees, and availability.

The Partner explicitly waives any rights or claims under Indian employment laws, including but not limited to the Code on Wages 2019, Code on Social Security 2020, or maternity benefits.

4

Code of Conduct & Safety Standards

To maintain customer trust and brand safety, Partners must strictly adhere to the following operational standards:

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Professional Conduct & Hygiene: Arrive punctually, wear professional attire, maintain high personal hygiene, and utilize sterilized, clean, and certified tools.

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Product Safety: Use unexpired, authentic, safety-tested, and branded cosmetics or products. Conduct allergy patch tests where appropriate.

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Zero Misconduct Policy: Abstain from any verbal, physical, or sexual harassment, discrimination, intoxication, theft, property damage, or unlawful behavior at client premises.

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No Unverified Substitutes: Never send an unregistered assistant, apprentice, or third party to perform a booking assigned to your account.

5

Commission, Earnings, Payouts & Statutory Taxes

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Platform Commission

Jollyfer retains a commission on the Base Service Amount of each completed booking as per the category rate chart made available in the Partner dashboard.

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Income Tax (TDS) & Section 194-O

In compliance with Section 194-O of the Income Tax Act, 1961, Jollyfer deducts 1% TDS on the gross order amount for partners with a valid PAN. If PAN is unlinked or invalid, a 5% TDS applies under Section 206AA.

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GST Liability (Section 52 & TCS)

Jollyfer acts as an E-Commerce Operator under Section 52 of the CGST Act. If you are GST-registered, Jollyfer will deduct 1% TCS. If you are unregistered, you are solely legally responsible to register and pay GST if your aggregate turnover exceeds ₹20 Lakhs (or ₹10 Lakhs in special states).

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Payout Settlement Cycle

Net earnings (Gross Amount minus platform commission, TDS, TCS if applicable, and gateway fees) are remitted weekly or bi-weekly directly to your verified bank account.

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Liability for False GST Misrepresentation & Earnings Freeze

Jollyfer processes payouts without withholding GST based strictly on the Partner's signed GST Non-Registration Declaration. If a Partner misrepresents their offline income and their total turnover crosses the ₹20 Lakh threshold, all legal liabilities, back-taxes, and government penalties fall solely on the Partner's PAN. Jollyfer assumes no liability for unremitted GST. Furthermore, our systems will automatically freeze your platform payouts if your platform earnings alone exceed ₹20 Lakhs in a financial year until a valid GSTIN is provided.

6

Booster Package & Addon Marketing Services Terms

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Jollyfer offers paid Booster Packages and addon marketing tools (e.g., featured listings, top placement, social media promotion, banner campaigns, branding assistance) designed to enhance Partner visibility.

6.1

No Guarantee of Orders, Leads, or Revenue ROI

Purchasing a Booster Package does not guarantee any minimum bookings, enquiries, leads, sales, impressions, or return on investment (ROI). Conversion depends on customer preferences, pricing, location, reviews, and competitive factors.

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Jollyfer shall not be held liable if a Partner receives zero orders after purchasing a Booster Package. Lack of sales does not entitle the Partner to a refund.

6.2

Booster Refund & Cancellation Schedule

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Within 5 Hours (Accidental)

100%

Full refund for verifiable wrong/accidental purchases reported within 5 hours of payment.

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1 to 3 Calendar Days

50%

50% refund eligible for cancellation within 3 calendar days (50% retained for admin/promotional costs).

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After 3 Calendar Days

0%

Strictly non-refundable after 3 calendar days, regardless of booking output or lead generation.

7

Client Dealings, Disintermediation & Liquidated Damages

To preserve platform integrity, all communications, bookings, and payments must strictly occur through Jollyfer.com.

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Strict Prohibition of Platform Bypassing (Disintermediation)

Partners are strictly forbidden from accepting direct cash payments (unless platform-authorized COD), soliciting customers for off-platform bookings, sharing private phone numbers/bank details to bypass platform commissions, or diverting clients introduced via Jollyfer.com.

Enforceable Liquidated Damages & Legal Remedies

In the event of a verified breach of this non-circumvention clause, the Partner agrees that actual damages would be difficult to measure. Therefore, the Partner agrees to pay Faceons Internet Pvt Ltd a sum of ₹50,000 (Rupees Fifty Thousand) per violation as reasonable liquidated damages (and not a penalty), in addition to immediate permanent account de-listing, forfeiture of pending payouts, and potential legal proceedings under Section 27 of the Indian Contract Act, 1872.

8

Service Quality, Reviews & Performance Standards

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Client Feedback System

Customers submit ratings (1 to 5 stars) and feedback following service completion.

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Minimum Rating Requirement

Partners are expected to maintain an average rating of 4.0 stars or higher. Falling below 3.5 stars or accumulating severe quality complaints may trigger mandatory quality audits, temporary account lockouts, or permanent removal.

9

Cancellation, Rescheduling & No-Show Policy

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24-Hour Notice

Partner-initiated cancellations require at least 24 hours advance notice through the app to prevent client disruption.

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No-Show Penalties

Unexcused partner no-shows incur a penalty deduction from future payouts and lower algorithm ranking.

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Customer Cancellations

If a customer cancels within short-notice windows (e.g., within 2 hours of slot), partial cancellation compensation may be credited to the Partner.

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Schedule Maintenance

Keep your availability calendar updated in real time to avoid accidental double-bookings.

10

Profile Integrity, Intellectual Property & Media Rights

By uploading profile content, service portfolios, photos, videos, or social media assets to Jollyfer.com, you agree to the following terms:

Grant of Media & Brand Usage License

The Partner hereby grants Faceons Internet Pvt Ltd a worldwide, perpetual, royalty-free, non-exclusive, sublicensable, and transferable license to use, reproduce, display, edit, reformat, distribute, and promote Partner's name, brand logo, profile images, work photos, and promotional videos across Jollyfer.com, social media marketing campaigns, search engines, and advertising collateral.

IP Warranty & Indemnity: You warrant that all media uploaded does not infringe third-party copyrights, trademarks, or privacy rights. You agree to fully indemnify the Company against any copyright or IP infringement claims arising from your media uploads.

11

Data Protection, Privacy & DPDPA 2023 Compliance

This Agreement incorporates strict compliance with the Digital Personal Data Protection Act (DPDPA), 2023 and the DPDP Rules:

🛡️ Data Fiduciary vs Data Processor

Faceons Internet Pvt Ltd acts as Data Fiduciary. The Partner acts as Data Processor / Independent Fiduciary regarding customer personal data disclosed solely for order fulfillment.

🎯 Strict Purpose Limitation

Client data (name, phone number, address, location) may strictly be used to execute the specific booking. Storing client data, creating personal databases, or contacting clients post-service is illegal.

🔒 Security Safeguards & Breach Reporting

Partners must maintain strict device security and password protection. Any data breach or loss of client details must be reported to Jollyfer within 2 hours.

🗑️ Data Erasure Mandate

Partners must immediately erase client contact information from mobile devices, phone logs, and notes upon completion of the assigned service booking.

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Statutory Liability under DPDPA 2023

Any unauthorized disclosure, sale, misuse, or off-platform marketing utilizing client personal data shall result in immediate account termination, reporting to the Data Protection Board of India, and full liability for statutory penalties up to statutory maximums under DPDPA 2023.

12

Confidentiality & Non-Solicitation

Protection of Proprietary Information

The Partner agrees not to disclose or misuse any confidential information of the Company, including platform software algorithms, client lists, fee structures, business strategies, or promotional metrics.

Non-Solicitation: During the term of this Agreement and for a period of 24 months post-termination, the Partner shall not solicit, recruit, or entice away any employees, contractors, corporate clients, or other service partners registered on Jollyfer.com.

13

Limitation of Liability & Comprehensive Indemnity

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Platform Exoneration Disclaimer

Faceons Internet Pvt Ltd and Jollyfer.com act solely as technology facilitators. The Company disclaims all liability for any physical injury, death, property damage, allergic reaction, service defect, theft, emotional distress, or loss arising from services rendered by the Partner.

Broad Partner Indemnification Clause

The Partner shall defend, indemnify, and hold harmless Faceons Internet Pvt Ltd, its directors, officers, employees, agents, and affiliates against all third-party claims, lawsuits, damages, penalties, government fines, legal expenses, and attorney fees resulting from:

Deficiency, negligence, or misconduct in service delivery;
Breach of statutory laws, GST, TDS, or DPDPA 2023 privacy obligations;
Violation of third-party intellectual property or privacy rights;
Physical harm, loss, or property damage caused at a customer venue.

Cap on Liability: Under no circumstances shall the total cumulative liability of Faceons Internet Pvt Ltd exceed the platform commission retained by Jollyfer from the specific booking giving rise to the claim, or ₹1,000 (Rupees One Thousand), whichever is lower.

14

Account Suspension, Termination & Consequences

Either party may terminate this Agreement for convenience upon giving 15 calendar days written notice. However, Jollyfer reserves the right to immediately suspend or terminate access without notice in case of:

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Breach of any term in this Agreement, DPDPA rules, or platform policies;

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Attempted disintermediation, off-platform cash taking, or client poaching;

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Customer safety risks, criminal charges, misconduct, or fake KYC documents;

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Consistently low customer ratings (< 3.5 stars) or prolonged profile inactivity.

Upon termination, platform access is immediately revoked, profile listings are deactivated, and pending payouts are settled within 30 days after setting off any pending penalties or damages.

15

Force Majeure, Unilateral Updates & Severability

Force Majeure: Neither party shall be liable for service delays or non-performance resulting from acts of God, pandemics, government curfews, internet shutdowns, riots, severe weather, or major technical outages beyond reasonable control.

Unilateral Modifications: Jollyfer reserves the right to update or modify this Agreement at any time. Notice will be provided via app updates, website posts, or email. Continued usage of Jollyfer.com following updates constitutes binding acceptance.

Severability: If any provision of this Agreement is held invalid or unenforceable by a court, such provision shall be severed, and remaining provisions shall remain in full force.

16

Governing Law, Dispute Resolution & Jurisdiction

Governing Law: This Agreement shall be governed, interpreted, and enforced in accordance with the laws of the Republic of India.

Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to this Agreement shall be resolved through mutual negotiations within 15 days. Failing resolution, the dispute shall be referred to binding arbitration by a Sole Arbitrator appointed by Faceons Internet Pvt Ltd under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Bhubaneswar, Odisha. Language of proceedings shall be English.

Exclusive Court Jurisdiction: Subject to arbitration, the competent courts situated in Bhubaneswar, Odisha, India shall have exclusive jurisdiction over all legal proceedings.

17

Statutory Grievance Redressal & DPO Officer

In compliance with the Information Technology Act 2000, IT Rules 2021, Consumer Protection (E-Commerce) Rules 2020, and DPDPA 2023, the details of our Grievance Redressal & Data Protection Officer are provided below:

🏢 Faceons Internet Private Limited

Designation: Grievance & Data Protection Officer

Corporate Email: support@jollyfer.com

Corporate Identity (CIN): U82990OD2025PTC048012

Official Address: Faceons Internet Pvt Ltd, Plot No 385/2522/3931, TBS Tower, Near Koel Campus, Patia, Bhubaneswar, Odisha, PIN - 751024 India

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