Partner Service Agreement - Jollyfer
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Service Agreement & Guidelines

For Service Partners

πŸ“… Effective Date: April 1, 2025
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Company Faceons Internet Pvt Ltd
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Platform Jollyfer.com
πŸ”–
CIN U82990OD2025PTC048012
βš–οΈ
Jurisdiction India

Welcome to Jollyfer Partner Network

Join thousands of service professionals delivering excellence across India

1

Introduction

This Service Agreement ("Agreement") is entered between the Service Provider ("Partner" or "You") and Faceons Internet Private Limited, the owner of Jollyfer.com ("Platform", "We", "Us", or "Company"), for the purpose of offering beauty, wellness, grooming, fashion styling, and allied services through the Jollyfer.com platform.

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By registering and offering services through Jollyfer.com, you agree to abide by the terms of this agreement.

2

Eligibility

To become a Partner, you must:

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Age Requirement

Be 18 years or older and legally capable of entering into a contract

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Professional Skills

Possess relevant skills, certifications, or experience in your category

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Valid Documentation

Provide valid government-issued identification and address proof

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Verification Process

Agree to verification, background checks, and onboarding procedures

3

Scope of Services

Partners may provide one or more of the following services:

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Beauty Services

Skincare, makeup, facial, hair removal, etc.

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Hair Services

Haircuts, coloring, styling, treatments, etc.

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Wellness Services

Massage therapy, spa services, meditation, etc.

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Styling & Fashion

Personal styling, occasion styling, wardrobe curation

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Tailoring Services

Custom fitting, alteration, designer tailoring

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Photography & Art

Fashion photography, tattoo and piercing services

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Corporate & B2B

Hotel grooming contracts, wellness workshops, etc.

4

Partner Responsibilities

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Punctuality

Deliver services professionally and on time

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Hygiene Standards

Maintain hygiene, safety, and grooming standards

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Client Relations

Respect client privacy and preferences

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Quality Tools

Use professional-quality tools and certified products

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Safety Guidelines

Adhere to all health and safety guidelines

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Dispute Resolution

Resolve disputes amicably and professionally

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Platform Tools

Use the platform's booking and communication tools

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Scheduling

Follow cancellation and rescheduling guidelines

5

Commission & Payments

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Platform Commission

Jollyfer.com may charge a commission or service fee on each booking

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Payment Schedule

Payments made weekly/bi-weekly/monthly after deducting fees and taxes

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Secure Transactions

All transactions must be done through platform's official channels

6

Booster Package – Terms & Conditions

πŸ“£

By purchasing a Booster Package, the Partner acknowledges that they have read, understood and agreed to these Terms.

6.1

What is a Booster Package?

A Booster Package is a paid promotional service designed to increase the visibility and discoverability of a Partner and/or their listed services on the Jollyfer platform.

The exact promotional benefits, duration, placement, number of services, and other features included in a Booster Package will be specified at the time of purchase.

6.2

No Guarantee of Orders, Leads or Revenue

Purchase of a Booster Package does not guarantee any bookings, orders, leads, enquiries, customers, revenue, impressions, clicks, views, or return on investment (ROI).

Jollyfer may promote or increase the visibility of the Partner and/or their services; however, customer demand and bookings depend on several factors, including but not limited to:

πŸ‘€Customer preferences and demand
πŸ’²Service pricing
πŸ“Location and availability
🌟Partner profile and service quality
⭐Customer reviews and ratings
πŸ…Competition
πŸ“†Seasonality
πŸ”„Customer response and conversion
πŸ“ŠPlatform traffic and algorithmic factors
⚠️

Jollyfer shall not be responsible or liable for the Partner receiving no orders, bookings, enquiries, leads or revenue as a result of purchasing a Booster Package. No refund shall be provided merely because the Partner does not receive orders, bookings, enquiries, leads, or revenue.

6.3

Promotional Visibility

Jollyfer does not guarantee a specific ranking, position, number of impressions, number of customers, or duration of visibility unless expressly stated as a guaranteed feature of the particular Booster Package.

Jollyfer may determine the manner, timing, placement, frequency and method of promotional exposure based on platform requirements and operational considerations.

6.4

Booster Package Duration

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The Booster Package will remain active for the duration specified at the time of purchase.

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The package period shall generally begin from the date of successful payment or from the activation date communicated by Jollyfer.

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Unused promotional benefits may not be carried forward, transferred, exchanged for cash, or extended unless expressly approved by Jollyfer.

6.5

Cancellation and Refund Policy

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Within 3 Days of Payment
50%

A Partner may request cancellation within 3 calendar days from the date of successful payment and shall be eligible to receive 50% of the Booster Package payment.

The remaining 50% shall be retained towards administrative, promotional, processing, platform and/or operational costs.

❌
After 3 Days of Payment
0%

No refund shall be provided for cancellation requests made after 3 calendar days from the date of successful payment.

This applies regardless of whether the Partner has received any orders, enquiries, leads, bookings, or revenue.

6.6

Wrong or Accidental Payment

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5-Hour Window for Wrong Payments

If a Partner makes a payment incorrectly, accidentally, or for the wrong Booster Package, the Partner must notify Jollyfer within 5 hours of the payment being successfully completed.

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Eligible for 100% Refund

Where the payment is verified by Jollyfer as an incorrect or accidental payment and the request is made within the specified 5-hour period, the Partner may be eligible for a 100% refund, subject to verification.

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After 5 Hours

Requests made after 5 hours may not qualify for a full refund and will be considered under the applicable cancellation/refund policy.

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What is NOT a Wrong Payment

A "wrong payment" does not include a change of mind, dissatisfaction with promotional performance, lack of orders, lack of leads, or failure to achieve expected revenue.

6.7

Refund Processing

Approved refunds will be processed through the applicable payment method or payment gateway, subject to the processing timelines and procedures of the relevant payment provider.

Any applicable payment gateway charges, taxes, statutory deductions, or other non-refundable charges may be handled in accordance with applicable law and the payment provider's policies.

6.8

Partner Responsibilities

The Partner is responsible for ensuring that:

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All information provided in their profile is accurate and up to date.

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Services, prices, availability and promotional information are accurate.

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They are legally permitted and appropriately qualified/licensed, where applicable, to provide the listed services.

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They respond appropriately to customer enquiries and bookings.

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They comply with Jollyfer's Partner Terms, policies and applicable laws.

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Jollyfer shall not be responsible for the Partner's failure to respond to customers, accept bookings, maintain availability, or provide services.

6.9

Modification, Suspension or Termination

Jollyfer reserves the right to modify, suspend or discontinue a Booster Package or any of its promotional features where reasonably necessary due to operational, technical, legal, commercial, security or other legitimate reasons.

Jollyfer may also suspend or terminate a Partner's promotional benefits if the Partner violates applicable Jollyfer policies, these Terms, or applicable law.

6.10

No Representation of Guaranteed Results

Any statements, estimates, examples, previous results, promotional statistics, or expected benefits communicated by Jollyfer or its representatives are for informational purposes only and shall not constitute a guarantee of future performance.

The Partner acknowledges that purchasing a Booster Package is a promotional decision made at the Partner's own discretion and risk.

6.11

Limitation of Liability

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To the maximum extent permitted by applicable law, Jollyfer shall not be liable for any indirect, incidental, consequential, special or loss-of-profit damages arising from the Partner's purchase or use of a Booster Package, including losses resulting from lack of orders, bookings, leads, enquiries, customers, revenue or business opportunities.

Nothing in these Terms shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

6.12

Acceptance of Terms

By purchasing a Booster Package, the Partner confirms that:

1

They have read and understood these Booster Terms.

2

They understand that the Booster Package does not guarantee orders, bookings, leads or revenue.

3

They understand and accept the applicable refund policy.

4

They agree to comply with these Terms and Jollyfer's other applicable policies.

6.13

Changes to These Terms

Jollyfer may update these Terms from time to time. The updated version will be made available through the Jollyfer platform and will apply to purchases made after the updated Terms become effective, unless otherwise required by applicable law.

6.14

Contact

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For Booster Package-related queries, cancellation requests or payment-related issues, Partners may contact Jollyfer through the support/contact details provided on Jollyfer.com.

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Important:

Refund requests should clearly mention the Partner account details, transaction/payment reference, date and time of payment, and reason for the request.

7

Code of Conduct

You agree to:

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Maintain a respectful and professional demeanor

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Avoid any harassment, abuse, or unprofessional behavior

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Not engage in direct solicitation outside the platform

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Not misuse customer data or contact details

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Not accept or make payments outside the platform

8

Service Quality & Reviews

⭐⭐⭐⭐⭐
Customer Feedback

Customer feedback will be collected post-service

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Performance Standards

Negative reviews or repeated complaints may lead to suspension or termination

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Target Rating

You are encouraged to maintain a 4-star+ rating for better visibility

9

Cancellation and No-Show Policy

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Repeated Cancellations

Repeated last-minute cancellations or no-shows may attract penalties

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Emergency Reporting

Emergencies must be reported through official communication

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Availability Updates

You must update your availability regularly to avoid conflicts

10

Compliance & Liability

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Legal Compliance

You are responsible for complying with local laws and licenses (if required)

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Indemnification

You shall indemnify Jollyfer.com for any legal issues arising from your services

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Platform Role

Jollyfer.com is only a facilitator and not liable for the quality or legality of your services

11

Termination

Jollyfer.com may terminate or suspend your access in case of:

πŸ“ Breach of agreement
⚠️ Customer safety concerns
πŸ‘Ž Repeated misconduct or negative feedback
πŸ’€ Inactivity for prolonged periods
12

Confidentiality

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Data Protection

You agree not to share platform or customer data with any third party

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Information Privacy

All communication, rates, and client details must remain confidential

13

Brand Usage & Promotion

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Partners may use Jollyfer.com branding in accordance with guidelines

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Promotional offers or campaigns must be approved by the platform

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Any independent marketing mentioning Jollyfer.com must be pre-approved

14

Modifications

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Jollyfer.com reserves the right to modify this agreement with due notice. Continued use after changes implies acceptance.

15

Jurisdiction

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This Agreement shall be governed by the laws of India

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Disputes, if any, will be subject to the jurisdiction of courts in Bhubaneswar, Odisha

Agreement Acknowledgment

By signing up as a Partner on Jollyfer.com, you confirm that you have read, understood, and agreed to abide by this Service Agreement and Partner Guidelines.

Join Our Partner Network and Enjoy:

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