Get the help you are looking for

• Initially, there is no fee at all.
• Both Clients and Partners can join the platform for free. Jollyfer only charges a fee when a service begins.
• This fee is deducted from the total amount paid for the service. Importantly, the fee is only charged once the client is satisfied with the work and the service is marked as completed.

Jollyfer is a lifestyle service platform that connects clients with trusted professionals in fashion styling, salon, and wellness services. Whether you need a quick grooming session, a personal stylist for an event, or a wellness expert, Jollyfer helps you find and book services quickly and easily.

For clients, it's a one-stop destination to discover and hire verified professionals.

For partners, it’s a business growth platform to showcase services, get bookings, and manage everything from one dashboard.

Jollyfer makes self-care and style more accessible, affordable, and personalized—for everyone.

• Your profile is visible to clients searching for services in your area.
• You can receive direct bookings from clients.
• You can also browse and bid on custom job requests posted by clients.
• The better your reviews and profile, the more likely you are to get hired.

So yes—Jollyfer helps bring work your way, but it's up to you to stay active, responsive, and deliver great service to build a strong reputation.

1. Sign Up for Free – Create your partner account and set up your professional profile.
2. List Your Services – Add the services you offer, set your own pricing, availability, and service areas.
3. Get Discovered – Clients in your area can find and book your services directly or post custom jobs you can bid on.Accept Jobs & Deliver Services – Accept instant bookings or bid on job posts that match your skills and schedule.
4. Get Paid Securely – Once a client marks the service as completed and is satisfied, your payment is released (after deducting a small platform fee).

Signing up on Jollyfer is quick and simple—whether you're a Client looking for services or a Partner offering them.

For Clients:

1. Visit www.jollyfer.com
2. Click on "Sign Up”
3. Select "Client”
4. Fill in your basic details (name, email, phone number), or sign up using Google/Social login
5. Verify your email
6. Start browsing and booking services near you!

For Partners:

1. Visit www.jollyfer.com
2. Click on "Sign Up”
3. Select "Partner”
4. Enter your professional details, service categories, and contact info
5. Upload any required documents (e.g. ID, certifications)
6. Verify your email and complete your profile
7. Start receiving bookings or bidding on jobs!

• All you need to do is post a job on the platform.
• There are two types of jobs - fixed and bidable.
• Post a fixed job to choose the freelancer you want from a large pool of options, based on your budget, skills required, and so on.
• Post a biddable job to allow freelancers to share their bids for the job.
• You can then choose the best bid out of all received, negotiate terms, and begin the contract. 

1. Log in to your Jollyfer account.
2. Go to your Dashboard or Account Settings.
3. From there, you can:

• Update your personal information (name, email, phone number, etc.)
• Manage your profile picture and bio
• Change your password
• Set or adjust your availability (for Partners)
• Edit your services, pricing, or service areas
• View and manage bookings, jobs, and payment history
• Control your notification and privacy preferences

1. Log in to your Jollyfer account.
2. Go to Account Settings.
3. Scroll down and select "Delete my Account”.
4. Follow the prompts to confirm your decision.

If you need help, you can also contact our support team at [support@jollyfer.com].

To do so:

1. Log in to your Jollyfer account.
2. Go to Account Settings.
3. Click on Edit next to your email address.
4. Enter your new email address and save the changes.
5. You may be asked to verify the new email through a confirmation link sent to your inbox.

If your account is linked to important bookings or verifications, our support team might review the change for security purposes.

1. Log in to your Jollyfer account.
2. Go to Account Settings or Verification section.
3. Upload the required documents, such as:

•  A valid Government-issued ID (e.g., Aadhar, PAN, Passport)
• A clear profile photo
• (For Partners) Any professional license or certification, if applicable

Here’s why it’s important:

• Builds Trust – Verified profiles are more likely to be hired by clients or selected for jobs.
• Improves Credibility – It shows that you're a real person or business, increasing confidence in your services.
• Enhances Platform Security – Verification helps prevent fraud and ensures a safer experience for everyone.
• Access to Full Features – Some advanced features and payment tools may only be available to verified users.

Your data is kept secure and is never shared without your consent.

To do this:

1. Log in to your account.
2. Go to Account Settings or Profile Settings.
3. Click on the Edit option next to your name.
4. Enter your new name and save the changes.

If your profile is verified or linked to government ID, our support team may need to review the update. In such cases, you’ll be notified if any additional verification is required.

• CashfreePay
• PayU
• Bank Transfer

All payments are processed securely, and your payment is only released to the service provider once the work is completed and you are satisfied.

Yes. You’ll receive real-time notifications and emails when professionals bid or respond to your job post. You can chat with them before making a decision.

Yes, you can edit or cancel a request before it has been accepted or booked by a professional. Simply go to your dashboard, find the request, and select the appropriate option.

You can place a service request in two ways:

• Instant Booking – Browse listed services and book directly by selecting your preferred time and provider.
• Custom Job Post – Go to the "Post a Job” section, describe your service needs, set a budget, and submit. Professionals will then send proposals, and you can choose the best fit.

Yes! If you post a custom job, you’ll receive multiple bids from professionals. You can compare profiles, reviews, and pricing before selecting the one that suits you best.

Absolutely. While placing your request or booking, you can select a future date and time that works best for you.

No, there is no minimum budget. You are free to set your own budget when posting a job. Professionals will respond based on what they can offer within your range.

Payments can fail due to:

• Insufficient funds
• Card expiration
• Network issues or gateway downtime
• Incorrect card/bank details

• Double-check your card or account details
• Try a different payment method
• Make sure your card is active and has enough balance
• Contact your bank if needed

1. Refresh the page and retry
2. Try a different browser or device
3. Clear your browser cache
4. Ensure your internet connection is stable
5. Use an alternative payment method

Yes. To comply with legal and financial regulations, filling a tax form may be required, especially if you’re:

• Receiving payments as a Partner Making large transactions
• Tax details help us ensure proper documentation and faster payouts.

Go to your Dashboard > Transactions or Invoices tab.
You’ll find all payment records, downloadable invoices, service details, and status updates for each order or contract.

If your wallet balance is insufficient, the remaining amount is automatically charged to your saved payment method. You can always top up your wallet to avoid split charges.

Your wallet balance is used as the primary payment source. If you book a service or start a contract, the amount is deducted from your wallet first—before charging any external method.

Double charges are rare but may occur due to a failed transaction retry or payment gateway delay.
Please do the following:

• Check your wallet and bank/card statements
• Contact Jollyfer Support immediately with the transaction details
• We will verify and issue a refund if needed

When you start a contract, the total or initial agreed amount is held securely.

• If you have a Jollyfer Wallet balance, it will be used first.
• Any remaining amount will be deducted from your linked payment method.
• The payment is only released to the Partner after the service is completed and approved by you.

1. Visit Payment Methods in your settings
2. Click Remove next to the method you want to delete
3. To change, simply add a new method and set it as Default

The Jollyfer Wallet is a secure digital wallet linked to your account. You can add funds, receive payments (as a Partner), or use your wallet balance to pay for services. When you make a booking or start a contract, the amount is deducted from your wallet first—before using other payment methods.

1. Go to Account Settings
2. Click on Payment Methods
3. From there, you can add, edit, or remove your saved cards or bank accounts.

We use advanced encryption and secure servers to protect all personal, financial, and communication data. Your information is never shared with third parties without your explicit consent.

Here’s how we protect your privacy:

✅ End-to-end encryption for sensitive data

✅ Secure payment gateways

✅ Strict access controls

✅ Adherence to data protection laws and privacy policies

We are fully committed to maintaining a safe and secure environment for all users.

1. Block the user – Go to their profile or chat window and click on the "Block” option to stop further communication.
2. Report the user – Use the "Report” button on their profile or chat. Select the reason (e.g., spam, harassment, fraud) and submit your report.
3. Contact Support – If the issue is serious or ongoing, reach out to Jollyfer Support at [support@jollyfer.com]. Our team will investigate and take appropriate action, which may include warnings, suspensions, or permanent bans.

1. Go to your Dashboard
2. Navigate to Account Settings
3. Click on Change Credentials
4. Enter your current password and set a new one

Here’s why it matters:

✅ Builds trust – Verified users are more likely to get hired or chosen for services.

✅ Ensures security – It helps us prevent fake profiles, fraud, and misuse.

✅ Enables full access – Some features like receiving payments, higher visibility, and advanced bookings require identity verification.

✅ Compliance – Verifying identity helps us meet legal and financial regulations (especially for payments and tax purposes).

 🔒 Your documents and personal information are encrypted and stored securely. We never share your data without your permission.