Effective Date: 1 April 2025

Platform: Jollyfer.com

Trademark Owner: Faceons Internet Private Limited

CIN: U82990OD2025PTC048012

Registered Office: Plot No 385/2522/3931, TBS Tower, 

Koel Campus, Patia Gds, Bhubaneswar, 

Khorda- 751024, Odisha 

Jurisdiction: India

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1. Introduction

This Marketplace Declaration outlines the foundational operational model, responsibilities, and terms governing the relationship between Jollyfer.com, a digital services marketplace, and its users, which include both service providers and customers.

Jollyfer.com is a registered trademark of Faceons Internet Private Limited, an Indian technology-driven company that provides an online platform to connect users with fashion, grooming, wellness, beauty, styling, and lifestyle service professionals. This includes, but is not limited to, personal stylists, beauty therapists, wellness experts, barbers, makeup artists, skincare professionals, tattoo artists, piercing professionals, tailors, fashion photographers, and spa & massage therapists.

The platform does not provide services directly. Instead, it enables third-party individuals and businesses ("Partners” / "Service Providers” / "Professionals” / "Vendors”) to list and offer their services to potential clients ("Customers” or "Users”).

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2. Nature of Business

Jollyfer.com operates as a technology-based service aggregator platform, providing a curated, streamlined, and user-friendly interface for the discovery, scheduling, communication, and payment of services. The platform does not manufacture or sell products or directly employ service providers.

All services listed on the platform are performed by independent partners, who are solely responsible for the delivery and quality of services. Jollyfer.com facilitates the relationship and transaction between the two parties through digital infrastructure, ensuring convenience, efficiency, and a high standard of experience.

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3. Responsibilities of Jollyfer.com

Jollyfer.com, as the platform provider, is responsible for the following:

Creating and maintaining a user-friendly website and mobile application for browsing and booking services.

Providing tools for service providers to manage profiles, availability, prices, and service categories.

Ensuring data privacy, security, and protection for all users and service providers.

Offering secure online payment gateways and transactional support.

Enabling customer support channels for issue resolution and feedback collection.

Facilitating discovery through SEO, marketing, and platform-level promotions.

Conducting background verifications and vetting of listed service providers wherever feasible.

However, Jollyfer.com does not:

Intervene in the execution of services.

Guarantee service quality or success.

Employ or contractually bind service providers in a manner that creates employer-employee relationships.

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4. Responsibilities of Service Providers

All service providers, once approved and onboarded on Jollyfer.com, must agree to the following:

Deliver the services listed in their profiles professionally and ethically.

Maintain truthful, accurate, and updated profile information.

Adhere to all government regulations and licensing required for their trade.

Handle customer relationships directly with integrity and respect.

Comply with the platform’s cancellation, refund, and rescheduling policies.

Take full responsibility for equipment, hygiene, safety, punctuality, and customer satisfaction.

Misrepresentation, fraudulent activity, unprofessional conduct, or violation of applicable laws can result in delisting or legal action.

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5. Responsibilities of Customers

Customers using Jollyfer.com agree to:

Provide accurate and complete information during registration and bookings.

Respect service provider schedules, cancellation policies, and terms.

Engage respectfully and responsibly with service partners.

Avoid misuse of services, fraudulent transactions, or review manipulation.

Not hold Jollyfer.com liable for dissatisfaction with service providers unless related to a platform error (e.g., double payment, technical fault, etc.).

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6. Partner Onboarding Process

To ensure quality control, all service providers undergo a multi-step onboarding process which includes:

Profile submission and identity verification.

Documentation check (Aadhaar, GST, certifications, etc.).

Skill or experience validation through demo services or sample portfolios.

Acceptance of legal terms, code of conduct, and marketplace rules.

Jollyfer.com reserves the right to accept or reject service providers based on internal screening, service category availability, or geographic demand.

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7. Payment Terms & Commission Structure

Jollyfer.com provides a secure online payment gateway for all transactions.

The platform may retain a fixed or percentage-based commission from each transaction.

Settlement to the service provider will follow a defined schedule (e.g., every calendar month) post-service completion and customer confirmation.

Taxes applicable (e.g., GST, TDS) will be deducted and documented accordingly.

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8. Data Privacy and Protection

Jollyfer.com abides by the Information Technology Act, 2000 and relevant amendments, including the IT Rules, 2021, for handling personal data. The platform:

Encrypts sensitive user and partner data.

Never shares personally identifiable information with third parties without consent.

Offers user rights to modify, request deletion, or download their data.

A detailed Privacy Policy is available separately on the platform.

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9. Dispute Resolution and Liability

Jollyfer.com provides a basic grievance redressal mechanism via customer support. However:

Disputes between users and service providers must be resolved mutually.

Jollyfer.com is not liable for personal harm, allergic reactions, theft, or dissatisfaction arising from services rendered.

In exceptional cases, platform-level mediation may be attempted, and refunds may be processed if platform-related errors occurred.

Legal jurisdiction for unresolved disputes lies with the courts of Bhubaneswar, Odisha, India.

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10. Marketplace Scope and Future Expansion

Jollyfer.com also aims to offer B2B services to:

Hotels and Resorts: On-site beauty, grooming, and wellness service partnerships.

Corporate Offices: Employee wellness, personal styling, and grooming consultation tie-ups.

Events and Exhibitions: Stylists and makeup artists for shows, weddings, or corporate shoots.

We aim to be a centralized service marketplace platform across all major Indian cities, with potential for fulfillment centers managed in partnership with existing local businesses.

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11. Modification and Updates

This Marketplace Declaration is subject to change. Jollyfer.com may update clauses to accommodate regulatory changes, operational improvements, or expanded service offerings. Users and partners will be informed of such changes via the platform or registered emails.

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12. Intellectual Property

All content on Jollyfer.com including its logo, name, website design, and technology framework is protected under applicable Indian laws. Unauthorized reproduction or representation is strictly prohibited.

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13. Contact Information

For further inquiries or legal notices, contact:

Faceons Internet Private Limited

Plot No 385/2522/3931, TBS Tower, 

Koel Campus, Patia Gds, Bhubaneswar, 

Khorda- 751024, Odisha

Email: support@jollyfer.com